Tyrell is a key member of the business development team, her role is all about supporting new clients, as well as this she also provides outstanding Account Management to our existing customers.
As a Microsoft Partner, we basically all do the same job, right? Well, in theory, yes – that’s correct. But if your company of choice is letting you down, either before, during or after the implementation of your new NAV accounting software it could be time to consider switching to a new provider.
Reasons why you may be considering switching to a different Microsoft Partner
As a Microsoft Partner, we’ve been implementing accounting solutions from many businesses since 2001 and we’ve worked with all kinds of businesses in this time. They all have one thing in common, though: they want to get access to the incredible features of Microsoft’s latest business management and accounting platforms, WITHOUT having to navigate the implementation process themselves.
By far the biggest reason that companies want to move between providers is that they are currently receiving poor support from their existing Partner. Bad service comes in many forms, but in our experience, it usually boils down to the following three things.
Everyone’s busy – we get that. But if it’s taking your provider days, if not weeks, to come back to you with answers to your questions, that’s just plain poor. Plus, if you’re waiting for something to be fixed and your system will be at a standstill until the problem has been resolved, chances are you’re losing time and money waiting for your consultant to get the job done. That’s not ideal when you’re paying for a service that should be enhancing your operations, not hindering them.
If you have previously had a good relationship with your point of contact, it can be tempting to ‘put up’ with this kind of service and hope that things will improve or go back to the way they were. But really, why should you settle for anything less than exceptional?
Maybe the consultant hasn’t assessed your situation in enough detail. Perhaps they don’t have the knowledge or the skills to recommend something that’s going to be a good fit for your organisation. Either way, you shouldn’t expect to receive bad advice from a company that proclaims to specialise in the implementation of Microsoft’s business management and accounting solutions.
If you feel uncomfortable with what your provider has been proposing, or you’ve been getting conflicting or downright confusing information from your account manager (at any point during the roll-out), pause for a moment. Take a deep breath. Then, pick up the phone and ask a NAVExpert. Because we know what we’re talking about, and we’ll be able to tell you if you’re actually receiving the right platform for your needs.
We’re not going to lie – some systems, especially those with a lot of tailor-made components, can be a little tricky to set up. Naturally, you’ll want to be kept in the loop while we’re implementing your brand new Microsoft business solution – but if you’re not particularly tech-minded, being bombarded with complex terminology and showered with industry buzz-words at every turn is not going to do you the world of favours.
Your Microsoft Partner needs to take care to explain everything to you in simple language. Our NAVExperts never seek to confuse or overwhelm you – they know that you want to receive all of the important information in laymen’s terms, and they’ll take the time to explain what’s happening in more detail if you need to know the ins and outs of the matter.
Is it time to head elsewhere?
Speed, reliability and tailored support make all the difference when it comes to working with a certified Microsoft Partner. Above all, though, we know that you want to feel valued as a customer. You want to know that your project is being taken care of by a team that have your best interests at heart. You want to know that you can call upon them for anything, at any time, in your hour(s) of need.
If you feel as though you’re not being looked after by your Microsoft provider, there’s no shame in shopping around. Contact our team to discuss your situation and get honest, impartial advice from people in the know. You can also learn more about our approach here.